The RuMa Lodge and Residences is positioned in Kuala Lumpur, Malaysia, simply steps away from key sights such because the Petronas Twin Towers.
The RuMa is a a number of award-winning property that prides itself on providing company a home-like sanctuary away from the hustle and bustle of the downtown metropolis atmosphere.
All company will discover one thing they love with 11 room-types to select from, eating rooms that commemorate native flavour, bars that cater for any style, and a complete ground devoted to wellness. There’s even a barber, health club, and infinity pool!
Every little thing begins with an excellent visitor expertise
Ms. Annie Hong, Income and Reservations Supervisor, mentioned the visitor expertise from begin to end has been a precedence because the resort opened its doorways in 2018.
“Nice visitor expertise begins from the second the visitor checks-in and doesn’t finish till the visitor checks-out. It’s a excessive focus for us to make sure any issues or challenges company have are being addressed in the simplest manner, by way of each a part of their keep.”
A part of the problem at a resort is having the time and suppleness to position as a lot consideration on company as they require. Because of this expertise is such an excellent enabler for the world’s main resort manufacturers, together with The RuMa.
A lot wanted simplicity and effectivity gained from SiteMinder’s platform
For the previous 5 years, The RuMa has been profiting from SiteMinder’s channel supervisor and PMS integration options to easy out its distribution technique.
With earlier expertise utilizing SiteMinder’s options, Annie knew it was the suitable resolution to spend money on.
“The final decade has seen drastic change within the hospitality enterprise mannequin. With the fast development of on-line journey brokers and bedbanks, the channel supervisor options from SiteMinder gives us with a one-stop resolution to combine all completely different on-line reserving platforms for each day activity execution,” she defined.
“SiteMinder has additionally improved their options by offering enterprise analytic instruments. It’s secure by way of integration and the troubleshooting from the help group is environment friendly too.”
Figuring out that hoteliers are going through new challenges annually, SiteMinder at all times strives to enhance its options and introduce new merchandise – so properties can proceed having fun with outcomes like The RuMa has seen…
Important time saved day-after-day utilizing SiteMinder
Whereas utilizing a platform like SiteMinder might really feel higher, it’s at all times essential to grasp the underside line affect for a resort. For Annie and the group, time is cash and the financial savings have been many.
“By signing up the channel supervisor resolution with SiteMinder, now we have saved no less than 2-4 hours each day by decreasing guide execution on pricing technique,” she mentioned.
“It really works successfully and effectively, and when market demand fluctuates we’re capable of change our pricing technique in a well timed method, to optimise the enterprise alternative.”
With workers having extra time day-after-day, it’s no marvel that company really feel so cared for at The RuMa. Nonetheless, Annie mentioned there’s one other key purpose the resort has caught with SiteMinder from day one.
“SiteMinder is consumer pleasant and the corporate retains bettering the system by including extra options that helps hoteliers to construct up confidence in managing the net reserving platform,” she acknowledged.
Thanks Annie and sustain the good work at The RuMa Lodge and Residences!
